Frequently Asked Questions About mSpy

mspy faqsmSpy is an innovative mobile device monitoring system. This software is packed with features that will help provide safety to the ones who need it most, like children and employees. Downloading the software is easy and monitoring begins instantly.

Here is the top ten questions that mSpy customers have.

#1 What is mSpy, and how does it work?

Allows cell phone usage to be monitored in a way that is discreet and untraceable. Account holders have the ability to retrieve text messages, call history, calendar information, record conversations, use GPS to track user locations on a map, and so much more.

Software will need to be installed on the Smartphone before monitoring can begin. You will have to have the physical device to perform installation, but all monitoring is done remotely.

Reports are uploaded to the account holders control panel, where they can be viewed from any device that can access the internet.

#2 How do I know my privacy will be protected?

mSpy never stores or collects client information. Nor, is it ever made available for third party use. Active security guidelines are enforced by encrypting activity logs of all software users.

#3 Why is the software only available on Internet-enabled phones?

Tracking information is sent through internet access. The device that is being monitored will send activity reports to the account holders control panel. Downloading the software to the monitored phone is also done through the internet.

#4 How do I get the software?

The software is a digital product, and will be delivered to you electronically. When your purchase is complete an email containing download instructions will be delivered to your Inbox. The email will have a link that you will need to type into the monitored phone’s web browser. The link is also available in the account holders control panel.

#5 What happens if the monitored phone goes outside the service provider’s area?

The software will continue to run even outside the provider’s location. In order for the software to work, the mobile device has to be compatible with the software, and have access to the internet at least 10 minutes each day.

#6 What user platforms are compatible with the software?

BlackBerry, iPhones, iPads, Android, and Symbian. A full list of models can be viewed on the mSpy website.

#7 How is the software installed?

Software must be installed directly on the mobile device. Instructions will vary among different operating systems. Login into the software control panel, click on the help menu section, and follow the correct operating system’s user manual.

#8 Will there be any evidence of the software on the phone bill?

No. The only thing that will be included on the phone bill will be total data used, but the total will be included in the overall calculation. The software name will not appear anywhere on the phone bill.

#9 How can I make payments?

Payment methods include: Visa/Mastercard, Bank/Wire Transfer, American Express, Discover/Novus, Diners Club, PayPal, Fax, and JCB.

#10 What kind of technical support is there?

Technical support is available 24 hours a day online, or through the toll-free hotline.
Getting the answers to your questions is so easy. Customer service representatives are prepared to help you with anything from technical issues to purchasing. This software is easy to use, easy to install, and provides comfort to worried parents and employers.