Frequently Asked Questions About mSpy

mspy faqsBelow is a list of commonly asked questions about mSpy. If you are unable to get your questions answered here, please contact me.

Q: What is mSpy, and how does it work?

mSpy is an excellent cell phone tracker app that makes it easy to keep track of what your kids are doing on their smartphones. It’s available for Android and iOS, letting you read all of your child’s call logs and text messages (even deleted ones), track their GPS location, and monitor their phone activity.

The way it works is simple. Just download the mSpy app on your child’s phone and the app will provide you with the usage details of their phone. If you have mSpy installed on an iPhone or Android phone, you can then monitor the phone’s activity from the mSpy website.

Q: Is mSpy Hidden?

The app is invisible to the monitored user. There are no indications that mSpy is running while it is active. The app has no icons on the phone. It starts automatically every time the phone is powered on and remains hidden from view.

Q: Is mSpy Legal?

mSpy software is 100% legal as long as the phone you are installing it onto is your phone. If you attempt to use mSpy to monitor a cell phone you do not own or have proper written consent to do so by the owner of the phone, you maybe breaking federal and state laws.

As long as you are the parent or legal guardian, and the child is under the age of 18 – you are legally allowed to monitor your child’s activity without informing them.

Q: What happens after I purchase mSpy?

After you’ve completed your purchase, you will receive an email from mSpy that will include your login information, activation details and installation instructions. Installation is easy – just follow the instructions and you should be good to go.

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Q: Can I install mSpy remotely?

No. mSpy can’t be installed remotely and physical access to the target device is required for installing it.

Q: Do I need to jailbreak or root the target device?

No. mSpy does not require you to jailbreak or root the target device. However, with “jailbroken” or “rooted” devices, you will be able to monitor instant messengers like Snapchat, Facebook Messenger, WhatsApp and Tinder.

Q: Do I need to have internet on the target phone while installing?

Yes. An internet connection is required for the installation and activation of mSpy.

Q: Am I allowed to install this app on somebody else’s phone?

You may only install mSpy on a phone that you own. Before you install the app, you must agree to use it only on a phone you own. mSpy software is designed for ethical monitoring for parents who wish to monitor their underage children.

Q: Is it possible to move my license to another phone?

Yes, you can move your license from one phone to another at any time. All you need to do is uninstall from the first phone and reinstall using the same license on the second phone. One mSpy license can be used on one device only. If you wish to use mSpy on multiple phones, you need to purchase multiple licenses (one license per device).

Q: Can I get a refund? What is the mSpy refund policy?

You can read about the mSpy refund policy by clicking here. There’s a 14-day money back guarantee if it doesn’t work for you.

The refund may apply only to the first mSpy subscription. No refund will be available on additional purchases or more than one subscription at one time. You may send your refund request by email to [email protected].

Want to know more? Check out the mSpy review for more details.

6 thoughts on “Frequently Asked Questions About mSpy”

    • A mSpy subscription license can be used on one phone at a time. If you would like to use mSpy on multiple phones, you will need to purchase multiple licenses.

  1. Hi Jack, I believe that my phone might be being monitored by someone. I was wondering if you could tell me if there is a way to check.

    Thanks a lot!


    • If you suspect someone has installed mSpy on your phone, you can follow these steps to uninstall it.

      Android devices: Go to Phone Settings > Security > Device Administrators > Update Service > Deactivate > Get back to Settings > Apps > Update Service > Uninstall

      iOS devices: Go to Cydia > Installed > Click on IphoneInternalService > Modify > Remove

  2. I have two quick questions.

    1. Can the No Jailbreak version be used if the iCloud storage is turned off?

    2. And is this compatible with the iPhone 8?

    Thank you!

    • 1. To use mSpy No-Jailbreak Solution, iCloud Backup must be enabled on the target iPhone.

      2. Yes, it is compatible with the iPhone 8.

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